Returns & Exchanges
At SKIN1004, we want you to experience the best of Madagascar Centella skincare, which is why we offer a 30-day return policy for items in their original, unopened condition. If you are not completely satisfied with your purchase, our team is here to assist with a seamless return or exchange process.
Initiate Your Request
Contact our customer support team within 30 days of delivery with your order number and the reason for your return to receive a Return Authorization.
Prepare Your Package
Securely pack the unused items in their original packaging, ensuring all protective seals are intact to qualify for a full refund.
Ship the Items
Affix the provided return shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned products, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing